Watch: A Day in the Life
of an ANA Cabin Attendant
“I felt the energy of Tokyo,” Shiori says. “It is a city where many people gather to realize their dreams.”
That’s when she joined ANA.
As a cabin attendant, Shiori joins passengers on their journeys and connects with their experiences. She often finds herself considering the true meaning of omotenashi.
“It’s anticipating a passenger’s needs by imagining yourself in that person’s place,” she says. “Omotenashi is limitless — it will never have just one definition.”